They Were the Best Price in Town!
- on Yelp
I left the store a couple hours ago and am already compelled to write a review! My fiance and I have been in need of a new bed for some time, but put off finding one because we knew it would be a tiring experience. Today, we shopped around for hours to lots of mattress stores in the area, including the Kraft in Palo Alto and the local Sleep Train stores. The day became very tiring after the many disingenuous sales pitches from the many commissioned salesmen at every stores.
We pulled into the Mancini parking lot, and almost didn't get out of the car. I walked in very tired and skeptical after being overly hassled by overbearing salesmen all day. We were greeted by Charles, who ended up being absolutely incredible. He approached us as I was lying on the Air-Loom mattress, one of their highest end mattresses, and quite beyond our price range. Charles asked us our preference and budget, and in response was very respectful and led us to other mattress options.
We are young professionals, in our late 20's, trying to save and on a budget. Charles was beyond respectful of us, and unlike everyone else we encountered today, he did not clearly try to manipulate us, sweet-talk us incessantly, or talk us into something pricier. We went over to the BeautyRest mattresses; a good $2,000 cheaper, and Charles did not once try to persuade us back to the more expensive Air-Loom. He was so educational - for our benefit, not the benefit of his commission - which was so refreshing. We ended up buying a BeautyRest Black King mattress, and we were given the Labor Day Sale price plus they paid the tax. He even helped us young "kids" decide, with honest intention, what payment option would help us most with our credit scores for future investments. And the other employees in the store are delightful and so friendly. As we were signing our paperwork, I felt like I was among familiar friends. It put us at ease. Plus, we learned that most of the employees at Mancini's have been working there for years (10-15+), which speaks volumes about their company and values.
All in all, we are so thankful that we walked into Mancini's today. We walked in, almost ready to give up, with such a bad taste in our mouth from the many other stores, prices, and salesmen that day who were trying to take advantage of our youth and inexperience. We left Mancini's with such energy and excitement about our new purchase and our experience. I am so thankful for the respect Charles showed us, and the guidance and advice he gave us with honesty.
If you are in the market for a mattress, don't waste your time with the cheaper local stores - their "highest" quality mattresses are only middle grade anywhere else. And skip Sleep Train and Mattress Discounters and the other chains and go to Mancini's. If you can, ask for Charles - the respectful, kind, De Niro look-alike! You will not feel nickle-and-dimed, and are guaranteed to be respected. More than that, they were the best price in town!
With so much thanks! And eagerness for the (free) delivery of our mattress!