My parents have had a long history of great experiences at this store. When they first moved to California from Hawaii in the late 70's, they went to many furniture stores to buy a bed. They had trouble purchasing a bed because they were continually denied a credit line. They didn't have bad credit; they just didn't have any credit history at all. No one was willing to give them a chance. Finally they ended up at Mancini's in Sunnyvale. They explained their situation to the owner, Mr. Mancini, and he happily gave them a chance. He personally promised that starting that night, they wouldn't have to sleep on the floor anymore. He gave them a credit line to buy a bed and mattress. He was the first salesperson to treat them well and provided excellent customer service. Flash forward to this past week. My parents went back to this store because they needed a new sofa and loveseat. Through the years, they always had good luck with this store. So even though this store is more known for beds, they thought they would go just to see how the store was doing. To their delight, they saw a set that they liked a lot, but weren't quite sure if the leather color would match their current décor. The current manager, Chris Berry suggested that they take one of the seat cushions home to see if the color would match. He didn't ask for a deposit, ID, or anything. He was just going out of his way to provide excellent customer service. He added that if they decided to buy the set, he would give them a USD 100 discount. After going home and deciding that the color was perfect, they went back to return the cushion and to buy the set. While doing the paperwork they shared their story about how Mancini's in Sunnyvale was the first store to give them a credit line back in the 70's. Chris then gave them another USD 100 discount for being loyal customers. The sofa set was delivered this past Saturday and everything looks great. This store has shown exemplary customer service through the years, and I would recommend it everyone.